/* VRS Kaseb — Ticketing UI */

.vrs-tickets-page {
  max-width: none;
  width: 100%;
  margin: 0;
  padding: 0;
  font-family: var(--vrs-font-family, 'Vazirmatn', -apple-system, BlinkMacSystemFont, 'Segoe UI', Tahoma, sans-serif);
  direction: rtl;
}

.vrs-ticket-back-bar {
  margin-bottom: 14px;
}
.vrs-back-account-link,
.vrs-back-link {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: var(--vrs-color-primary, #2563eb);
  text-decoration: none;
  font-size: 14px;
  padding: 6px 14px;
  border: 1px solid var(--vrs-color-border, #e5e7eb);
  border-radius: 8px;
  background: var(--vrs-color-surface, #fff);
  transition: background 0.15s ease, color 0.15s ease;
}
.vrs-back-account-link:hover,
.vrs-back-link:hover {
  background: var(--vrs-color-primary, #2563eb);
  color: var(--vrs-color-primary-text, #fff);
}

.vrs-tickets-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin: 12px 0 22px;
  gap: 12px;
  flex-wrap: wrap;
}
.vrs-tickets-title {
  font-size: 22px;
  font-weight: 700;
  color: var(--vrs-color-title, #111827);
  margin: 0;
}

.vrs-new-ticket-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.vrs-section-subtitle {
  font-size: 18px;
  font-weight: 600;
  color: var(--vrs-color-title, #111827);
  margin: 24px 0 10px;
  padding-bottom: 6px;
  border-bottom: 2px solid var(--vrs-color-border);
}

/* ─── Filters ─── */
.vrs-tickets-filters {
  display: flex;
  gap: 8px;
  margin-bottom: 18px;
  flex-wrap: wrap;
  align-items: center;
}
.vrs-tickets-filters select,
.vrs-tickets-filters input[type="search"],
.vrs-tickets-filters input[type="text"] {
  padding: 8px 12px;
  border: 1px solid var(--vrs-color-border);
  border-radius: 8px;
  font-size: 14px;
  font-family: inherit;
}
/* Keep every control in the filter bar at the same height (select, search,
   and the «فیلتر» button) so the row is visually aligned. */
.vrs-tickets-filters select,
.vrs-tickets-filters input,
.vrs-tickets-filters .vrs-btn {
  min-height: 40px;
  box-sizing: border-box;
}

/* ─── List table ─── */
.vrs-tickets-table-wrap {
  width: 100%;
  background: var(--vrs-color-surface, #fff);
  border-radius: 12px;
  overflow: hidden;
  box-shadow: var(--vrs-shadow-sm);
}
.vrs-tickets-table {
  width: 100%;
  border-collapse: collapse;
}
.vrs-tickets-table thead {
  background: var(--vrs-color-bg, #f9fafb);
}
.vrs-tickets-table th,
.vrs-tickets-table td {
  padding: 12px 14px;
  text-align: right;
  border-bottom: 1px solid var(--vrs-color-surface-soft, #f3f4f6);
  font-size: 14px;
}
.vrs-tickets-table th {
  font-weight: 600;
  color: var(--vrs-color-text-soft, #4b5563);
}
.vrs-tickets-table tbody tr:hover {
  background: var(--vrs-color-bg, #f9fafb);
}
.vrs-tickets-table tbody tr.vrs-row-unread {
  background: #fef9c3;
}
.vrs-tickets-table tbody tr.vrs-row-unread:hover {
  background: #fef08a;
}
.vrs-cell-code code {
  background: var(--vrs-color-surface-soft, #f3f4f6);
  padding: 2px 6px;
  border-radius: 4px;
  color: var(--vrs-color-text-soft, #4b5563);
  font-size: 12px;
  direction: ltr;
  display: inline-block;
}
.vrs-cell-subject a {
  color: var(--vrs-color-text, #111827);
  text-decoration: none;
  font-weight: 500;
}
.vrs-cell-subject a:hover {
  color: var(--vrs-color-primary, #2563eb);
}
.vrs-cell-time {
  color: var(--vrs-color-muted, #6b7280);
  font-size: 12px;
}
.vrs-badge-admin {
  display: inline-block;
  background: #ede9fe;
  color: #6d28d9;
  padding: 2px 8px;
  border-radius: 10px;
  font-size: 11px;
  margin-inline-start: 6px;
}
.vrs-badge-unread {
  color: var(--vrs-color-danger, #dc2626);
  font-size: 18px;
  margin-inline-start: 6px;
  line-height: 1;
}

/* .vrs-status-pill base moved to frontend.css for unification */
.vrs-tickets-page .vrs-status-pill,
.vrs-ticket-view-page .vrs-status-pill {
  color: var(--vrs-color-white); /* dark background, white text in ticketing context */
}

.vrs-tickets-empty {
  background: var(--vrs-color-surface, #fff);
  border-radius: 12px;
  padding: 40px;
  text-align: center;
  color: var(--vrs-color-muted, #6b7280);
}

.vrs-tickets-pagination {
  display: flex;
  justify-content: center;
  gap: 6px;
  margin-top: 20px;
}
.vrs-page-link {
  padding: 6px 12px;
  border: 1px solid var(--vrs-color-border);
  border-radius: 6px;
  background: var(--vrs-color-surface, #fff);
  color: var(--vrs-color-text-soft, #4b5563);
  text-decoration: none;
  font-size: 13px;
}
.vrs-page-link.is-active {
  background: var(--vrs-color-primary, #2563eb);
  color: var(--vrs-color-primary-text, #fff);
  border-color: var(--vrs-color-primary, #2563eb);
}

/* ─── New ticket form ─── */
.vrs-ticket-faq-section,
.vrs-ticket-form-section {
  background: var(--vrs-color-surface, #fff);
  border-radius: 12px;
  padding: 20px 24px;
  margin-bottom: 18px;
  box-shadow: var(--vrs-shadow-sm);
}
.vrs-faq-accordion {
  margin-top: 12px;
}
.vrs-faq-item {
  border: 1px solid var(--vrs-color-border);
  border-radius: 8px;
  padding: 0;
  margin-bottom: 8px;
  overflow: hidden;
}
.vrs-faq-question {
  cursor: pointer;
  padding: 12px 16px;
  background: var(--vrs-color-bg, #f9fafb);
  font-weight: 500;
  color: var(--vrs-color-text, #111827);
  display: flex;
  align-items: center;
  gap: 8px;
  list-style: none;
}
.vrs-faq-question::-webkit-details-marker { display: none; }
.vrs-faq-q-icon {
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--vrs-color-primary, #2563eb);
  color: var(--vrs-color-primary-text, #fff);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  flex-shrink: 0;
}
.vrs-faq-answer {
  padding: 14px 16px;
  color: var(--vrs-color-text-soft, #4b5563);
  line-height: 1.85;
  background: var(--vrs-color-surface, #fff);
}

.vrs-ticket-form .vrs-form-row {
  margin-bottom: 16px;
}
.vrs-ticket-form label {
  display: block;
  font-size: 14px;
  font-weight: 500;
  color: var(--vrs-color-text, #111827);
  margin-bottom: 6px;
}
.vrs-req-mark {
  color: var(--vrs-color-danger, #dc2626);
}
.vrs-ticket-form select,
.vrs-ticket-form input[type="text"],
.vrs-ticket-form textarea {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--vrs-color-border);
  border-radius: 8px;
  font-size: 14px;
  font-family: inherit;
  box-sizing: border-box;
}
.vrs-ticket-form textarea {
  resize: vertical;
  min-height: 120px;
}
.vrs-dept-description,
.vrs-product-picker-hint {
  font-size: 12px;
  margin: 6px 0 0;
}
.vrs-tickets-page .vrs-hint-error,
.vrs-ticket-view-page .vrs-hint-error {
  color: var(--vrs-color-danger);
}
.vrs-muted { color: var(--vrs-color-muted); }
.vrs-form-actions {
  display: flex;
  gap: 10px;
  margin-top: 18px;
}
.vrs-ticket-form-feedback {
  margin-top: 14px;
  font-size: 14px;
}
.vrs-feedback-success { color: var(--vrs-color-success, #16a34a); }
.vrs-feedback-error { color: var(--vrs-color-danger, #dc2626); }

/* ─── View (dual column) ─── */
.vrs-ticket-view-layout {
  display: grid;
  grid-template-columns: 320px 1fr;
  gap: 18px;
  margin-top: 12px;
}
@media (max-width: 900px) {
  .vrs-ticket-view-layout {
    grid-template-columns: 1fr;
  }
}

.vrs-ticket-sidebar {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.vrs-ticket-meta-card,
.vrs-ticket-action-card {
  background: var(--vrs-color-surface, #fff);
  border-radius: 12px;
  padding: 16px 20px;
  box-shadow: var(--vrs-shadow-sm);
}
.vrs-ticket-action-card h3 {
  margin: 0 0 10px;
  font-size: 14px;
  color: var(--vrs-color-text-soft, #4b5563);
  font-weight: 600;
}
.vrs-ticket-action-card select,
.vrs-ticket-action-card textarea {
  width: 100%;
  padding: 8px 12px;
  border: 1px solid var(--vrs-color-border);
  border-radius: 6px;
  font-family: inherit;
  font-size: 13px;
  margin-bottom: 8px;
}
.vrs-ticket-subject {
  font-size: 18px;
  font-weight: 700;
  color: var(--vrs-color-title, #111827);
  margin: 0 0 6px;
}
.vrs-ticket-code {
  font-size: 12px;
  color: var(--vrs-color-muted, #6b7280);
  margin: 0 0 16px;
}
.vrs-ticket-code code {
  background: var(--vrs-color-surface-soft, #f3f4f6);
  padding: 2px 6px;
  border-radius: 3px;
  direction: ltr;
  display: inline-block;
}
.vrs-ticket-meta-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 8px 0;
  border-bottom: 1px dashed var(--vrs-color-surface-soft, #f3f4f6);
  font-size: 13px;
  gap: 8px;
}
.vrs-ticket-meta-row:last-child {
  border-bottom: none;
}
.vrs-meta-label {
  color: var(--vrs-color-muted, #6b7280);
  font-weight: 500;
}

.vrs-ticket-conversation {
  background: var(--vrs-color-surface, #fff);
  border-radius: 12px;
  padding: 18px;
  display: flex;
  flex-direction: column;
  min-height: 500px;
  box-shadow: var(--vrs-shadow-sm);
}
.vrs-ticket-messages {
  flex: 1;
  overflow-y: auto;
  padding: 8px;
  margin-bottom: 14px;
  max-height: 520px;
  border: 1px solid var(--vrs-color-surface-soft, #f3f4f6);
  border-radius: 8px;
  background: var(--vrs-color-bg, #f9fafb);
}
.vrs-no-messages {
  text-align: center;
  color: var(--vrs-color-muted-soft, #9ca3af);
  padding: 30px;
}

.vrs-msg-bubble {
  margin-bottom: 14px;
  padding: 12px 14px;
  border-radius: 12px;
  max-width: 80%;
  box-shadow: var(--vrs-shadow-sm);
}
.vrs-msg-customer { background: var(--vrs-color-primary-soft, #eff6ff); margin-inline-end: auto; }
.vrs-msg-vendor   { background: #dcfce7; margin-inline-start: auto; }
.vrs-msg-admin    { background: #ede9fe; margin-inline-start: auto; }
.vrs-msg-mine     { background: #fef9c3; margin-inline-start: auto; }
.vrs-msg-system {
  background: var(--vrs-color-surface-soft, #f3f4f6);
  text-align: center;
  margin: 10px auto;
  max-width: 70%;
  padding: 8px 14px;
  font-size: 12px;
  color: var(--vrs-color-muted, #6b7280);
  border-radius: 14px;
}
.vrs-msg-system-icon {
  display: inline-block;
  color: var(--vrs-color-muted-soft, #9ca3af);
  margin-inline-end: 6px;
}
.vrs-msg-header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 6px;
  font-size: 12px;
  flex-wrap: wrap;
}
.vrs-msg-sender {
  color: var(--vrs-color-text, #111827);
}
.vrs-msg-role {
  color: var(--vrs-color-muted-soft, #9ca3af);
  font-size: 11px;
}
.vrs-msg-time {
  color: var(--vrs-color-muted-soft, #9ca3af);
  font-size: 11px;
  margin-inline-start: auto;
}
.vrs-msg-time-system {
  display: block;
  margin-top: 4px;
  text-align: center;
  margin-inline-start: 0;
}
.vrs-msg-body {
  color: var(--vrs-color-text, #111827);
  line-height: 1.75;
  font-size: 14px;
  word-wrap: break-word;
}

.vrs-ticket-reply-form {
  border-top: 1px solid var(--vrs-color-surface-soft, #f3f4f6);
  padding-top: 14px;
}
.vrs-ticket-reply-form textarea {
  width: 100%;
  padding: 12px 14px;
  border: 1px solid var(--vrs-color-border);
  border-radius: 8px;
  font-size: 14px;
  font-family: inherit;
  resize: vertical;
  min-height: 100px;
  box-sizing: border-box;
}
.vrs-reply-actions {
  display: flex;
  justify-content: flex-end;
  margin-top: 10px;
}
.vrs-reply-feedback {
  margin-top: 8px;
  font-size: 13px;
}
.vrs-ticket-closed-notice {
  text-align: center;
  padding: 20px;
  color: var(--vrs-color-muted-soft, #9ca3af);
  background: var(--vrs-color-bg, #f9fafb);
  border-radius: 8px;
  margin-top: 10px;
}

/* ─── Star rating ─── */
.vrs-ticket-rate-card .vrs-star-rate {
  display: flex;
  flex-direction: row-reverse;
  justify-content: center;
  gap: 4px;
  margin: 10px 0;
}
.vrs-star-btn {
  background: transparent;
  border: 0;
  font-size: 28px;
  color: var(--vrs-color-border-strong, #d1d5db);
  cursor: pointer;
  transition: color 0.15s ease, transform 0.1s ease;
  padding: 0 4px;
}
.vrs-star-btn:hover,
.vrs-star-btn.is-active,
.vrs-star-btn.is-active ~ .vrs-star-btn {
  color: var(--vrs-color-star, #f59e0b);
}
.vrs-star-btn:hover {
  transform: scale(1.15);
}
.vrs-rate-feedback {
  margin-top: 8px;
  font-size: 13px;
  text-align: center;
}

/* ─── Generic (scoped to ticketing pages to avoid !important) ─── */
.vrs-tickets-page .vrs-btn-danger,
.vrs-ticket-view-page .vrs-btn-danger {
  background: var(--vrs-color-danger);
  color: var(--vrs-color-white);
  border-color: var(--vrs-color-danger);
}
.vrs-tickets-page .vrs-btn-danger:hover,
.vrs-ticket-view-page .vrs-btn-danger:hover {
  background: var(--vrs-color-danger-dark);
  border-color: var(--vrs-color-danger-dark);
}
/* .vrs-btn-sm definition removed — use shared from frontend.css */
.vrs-tickets-page .vrs-alert,
.vrs-ticket-view-page .vrs-alert {
  padding: var(--vrs-gap-md) var(--vrs-gap-lg);
  border-radius: var(--vrs-radius-md);
  margin-bottom: var(--vrs-gap-md);
}
.vrs-tickets-page .vrs-alert-error,
.vrs-ticket-view-page .vrs-alert-error {
  background: var(--vrs-color-danger-soft);
  color: var(--vrs-color-danger-dark);
  border: 1px solid var(--vrs-color-danger-border);
}